About the project
For Imker, we develop an OMS that brings physical and digital product sales into one controlled process. The system connects orders, warehouse work, shipping, invoices, settlements, sales channels and logistics partners so the team can manage fulfilment from one place.
The key was creating one operational core where sales, fulfilment and settlements share the same statuses, exceptions and ownership as order volume grows.
As sales channels and operational exceptions grow, the main problem is rarely one isolated module. It is the lack of a shared process model for the entire order lifecycle.
Scope of work
We built the OMS around the full order lifecycle. Integrations and automations use one shared order record.
OMS platform for the full order lifecycle: from sale and payment to warehouse, labels, shipment, invoicing, and digital access
Integrations with sales and operations systems including Allegro, Baselinker, Shopify, WMS, couriers, and accounting tools
Automations for statuses, labels, operational exceptions, settlements, and day-to-day team workflows
Process shaped for Imker scale, with central fulfilment control and better visibility into exceptions
Higher fulfilment quality and more predictable execution at growing order volume
Results
- One operational view: orders, inventory, shipping, invoices and exceptions are managed as one consistent process.
- Less manual work: automation handles repetitive activities related to statuses, labels, settlements and integrations.
- More predictable fulfilment: teams identify exceptions earlier and have clear ownership at every delivery stage.
- Architecture built for scale: the OMS supports higher volumes and new sales channels without proportional growth in operating costs.
The system has already processed over one million orders and significantly improved our packing process. The Software Logic team works according to the agreed schedule, meets with us regularly to review progress and thoroughly tests every change. New functionality is delivered in line with our shared roadmap, while the team actively recommends solutions that address our operational needs.
