OMS for fulfilment, integrations, and operational control
Since 2023, we have been developing an OMS for Imker that supports creator and self-publishing sales, combining physical and digital products in one process. The system connects orders, warehouse flows, packages, invoicing, settlements, and integrations with sales channels and logistics operators at high operational scale.
The difficult part was not adding more integrations, but creating one operational core that keeps statuses, exceptions, and ownership consistent across sales, fulfilment, and settlements.
Challenge
A system that could no longer keep up with growth
As the number of sales channels and operational exceptions grows, the main problem stops being an isolated module and becomes the lack of one shared process model for the entire order lifecycle.
Handling physical and digital products in parallel required one consistent flow from order to fulfilment and digital access
The team needed one central view of order statuses, stock, packages, invoices, and operational exceptions
Growing fulfilment scale required automation across marketplaces, WMS, couriers, and accounting systems
Solution
Architecture and implementation built for real operational pressure
We built the solution as an OMS that governs the full execution cycle, with integrations and automation anchored around one source of truth for the order.
OMS platform for the full order lifecycle: from sale and payment to warehouse, labels, shipment, invoicing, and digital access
Integrations with sales and operations systems including Allegro, Baselinker, Shopify, WMS, couriers, and accounting tools
Automations for statuses, labels, operational exceptions, settlements, and day-to-day team workflows
Process shaped for Imker scale, with central fulfilment control and better visibility into operational exceptions
Higher fulfilment quality and more predictable execution at growing order volume
Business outcome: Higher fulfilment automation, better control of operational exceptions, and more predictable execution at growing volume
Implementation process
From diagnosis to stable rollout
Delivery focused on building one operational backbone for orders, fulfilment, integrations, and exceptions so that scale would no longer depend on manual coordination.
End-to-end order flow mapping
We mapped the full lifecycle from sale and payment through warehouse, labels, shipment, invoicing, settlements, and digital access.
OMS core and operating model
We designed one central model for statuses, exceptions, and responsibilities to turn scattered activities into a controlled operational process.
Integrations and operational automation
We connected marketplaces, WMS, couriers, and accounting systems, then automated the steps that had been increasing handling cost and risk.
Scaling the process and controlling exceptions
Once the core was in place, we focused on fulfilment predictability, operational quality, and faster reaction to exceptions at growing volume.
Technologies
Stack selected for the scale of the problem
This product needed a stack that handles many integrations, dense domain logic, and operations executed in parallel by internal teams and external systems.
If the project needs to move
without chaos, start with a conversation
In a short call, we figure out whether this is even the right kind of project for us, where the biggest risk sits, and what first move creates real progress without wasting time and budget.
Close to Berlin
185 km
We are located 185 km from Berlin, one of Europe’s key business and technology hubs. That makes in-person meetings easier and collaboration in international projects more efficient.
Close to Berlin
185 km
We are located 185 km from Berlin, one of Europe’s key business and technology hubs. That makes in-person meetings easier and collaboration in international projects more efficient.
