About the project
We support the development of a mature TimeCamp desktop app that runs in the background, records activity and helps assign time to projects and timesheets. The priority is day-to-day stability and safe rollout of improvements in a product users rely on every day.
In this kind of product, value comes from predictable operation every day. After cleaning up critical areas, post-release incidents dropped by approx. 40% and bug fix time became approx. 30% shorter.
A desktop app that captures user activity needs a different delivery model than a typical web product. Every change can affect background execution, synchronization and the quality of data that ends up in timesheets, so risk has to be controlled in stages.
Scope of work
We focused on controlled modernization of the riskiest areas, a tighter release process, and a pace of change that improves the product without destabilizing existing users.
Planned modernization of critical desktop areas without slowing product delivery
Controlled release and regression testing process for the most important paths: tracking, projects, and timesheets
Effect (3 months after go-live vs previous 3 months): approx. 40% fewer post-release incidents and approx. 30% shorter bug fix time
Results
- Fewer post-release incidents: their number decreased by approximately 40% over a comparable period.
- Faster issue resolution: average repair time decreased by approximately 30%.
- Safer product development: critical legacy areas are modernized incrementally without putting the roadmap on hold.
- More predictable releases: regression controls reduce risk across tracking, synchronization and timesheet workflows.
The team delivers on time, responds quickly to change, and consistently suggests improvements that have a real impact on product quality. We especially value their collaborative approach and strong ownership of the outcome. Both have been important to the success of this project.
