AI agents
Does handling one enquiry or order mean reading messages, finding data and updating several systems? We build AI agents that gather the information and carry out agreed steps. Staff receive a case ready for a decision and can approve selected actions before they run.
Discuss a task for an agentFewer manual steps to handle each case
The agent uses data in ERP, CRM and other applications to prepare or perform an action. Its history shows what it did and which cases it passed to a person. We start with one workflow to compare handling time, accuracy and cost with your team’s current work.
What you receive
- A workflow plan dividing tasks between the agent and your staff
- An agent connected to the agreed systems and data sources
- Trial results covering task accuracy, time, cost and staff interventions
- An action history, approvals, limits and a way to stop the agent
Where we can help
Customer enquiries
Identify the topic, gather system data and prepare a reply or ticket update. Exceptions and decisions outside the agreed scope go to a member of staff.
Order handling
Check data, availability and missing information. The agent can prepare a status change or an order record according to agreed rules.
Tasks across systems
Gather information from several applications and carry out the next steps. We test retries, connection failures and the risk of duplicate writes.
Getting started and what to expect
You can commission the first stage on its own. We agree on the work and its cost before starting, and you decide what comes next based on the results. If you already have a specification or assessment, we use it to plan the work.
A plan for the first workflow
You receive a description of the task, required integrations and responsibilities of the agent and your staff. The recommendation compares an agent with ordinary automation. The pilot scope sets the cost, allowed actions and acceptance criteria.
A trial supervised by your team
You review proposed actions before allowing independent changes in your systems. The report covers successfully completed tasks, staff interventions, time and cost. These results help you select the operations to enable.
A workflow your team can oversee
The agent carries out permitted actions. Your team can review what it has done and see which cases need attention. We configure limits on actions and costs, approval steps and a way to stop the agent.
Frequently asked questions
When a task requires interpreting content or choosing the next step based on context. For fixed rules and simple data transfers, an integration is often enough. We compare both approaches.
Discuss the workflow taking up your team’s time
Describe the steps in one case, the systems involved and where a staff decision is needed. We will assess whether an agent is worth testing and how to compare it with your current process.
After reading your message, we will follow up with questions and suggest a conversation about scope and pricing.
You can also email us directly: office@softwarelogic.co